Terms of Service Agreement

               

Fees & Returns

  • Payment is due in full at the time of service and unless specified in writing on the service agreement.
  • Charges are binding regardless of the state of repair or outcome of the diagnosis.
  • All part purchases are final.

Data

  • Customer is responsible for data backup before repair.
  • ETS is NOT responsible for data loss for any reason including:
    • In the event of a computer failure while in service.
    • In the event the hard drive is formatted to repair the operating system software.
    • In the event the media that data was being transferred to is found to be faulty.
  • NOT responsible for the condition of the data transferred/recovered before or after diagnostics and repair.
  • Reserves the right to erase the computer’s hard drive to ensure proper repair of the unit by eliminating software as a variable whenever deemed necessary.
  • NOT responsible for virus infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair.

Software

  • Software errors, data recovery/transfer, or corruption that cause poor performance or loss of functionality of the computer is NOT covered by ANY manufacturer’s warranty. May be subject to a minimum $50 fee.
  • ETS does not support any applications or software except for Microsoft Windows or Mac Operating Systems (unless arranged upon before service).
  • Customer is responsible for determining application compatibility with any operating system to install or upgrade to.

Security

  • Customer is responsible for ensuring password(s) on the ETS system follow guidelines for strong passwords.
  • Customer is responsible for updating definitions to antivirus software and applying security patches to the operating system after the date of repair on the non-hosted unit.
  • ETS is NOT responsible for viral infections of the non-hosted unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair.

Equipment

  • ETS is NOT responsible for equipment left in service for over three months from the time of the unit’s entry into service, regardless of the state of repair.
  • ETS is NOT responsible for notifying you, the customer, in the event your equipment is being disposed of when said equipment has been here for over 3 months.
  • All equipment must be picked up within 30 days of completion or a $45 per month fee will to be added to the cost of Service Repair Order.
  • ETS is NOT responsible for the condition or failure of hardware prior to, during, or after repair.
  • ETS is authorized to retain any equipment brought in for service until full payment is collected and processed.
  • ETS is authorized to perform diagnostic and repairs in accordance with necessary standard procedures.