Privacy Policy
Effective Date: May 11, 2026
Who We Are
Egan Technology Services respects your privacy and is committed to protecting the personal information you provide to us. Our website address is https://etssc.com.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, request service, or communicate with us by phone, email, SMS, MMS, website forms, or other methods.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, business name, phone number, mobile phone number, email address, mailing address, service location, account details, and any information you provide when requesting support, quotes, appointments, billing assistance, or other services.
We may also collect basic website usage information, such as pages visited, device type, browser type, approximate location information, IP address, browser user agent, and similar analytics or security-related data to help us improve our website, protect our website, and provide our services.
How We Use Your Information
We use the information we collect to:
- Provide services and technical support
- Respond to questions, service requests, and quote requests
- Schedule appointments
- Send account, service, billing, or support-related communications
- Send SMS/MMS messages when you have opted in
- Improve our website, services, and customer experience
- Maintain business, legal, billing, security, and compliance records
- Detect, prevent, and reduce spam, abuse, or unauthorized access
SMS/MMS Communications
If you choose to opt in to SMS or MMS communications from Egan Technology Services, we may use your mobile phone number to send messages related to customer service, appointment scheduling, service updates, billing, support requests, reminders, and other communications directly related to the services we provide.
Message and data rates may apply. Message frequency may vary. You may opt out of SMS/MMS communications at any time by replying STOP to any message. You may also contact us directly to request removal from SMS/MMS communications. For help, you may reply HELP or contact us at 606-268-1001.
No Sharing of Mobile Information for Marketing or Promotional Purposes
Egan Technology Services does not sell, rent, or share your personal information with third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This includes your mobile phone number, SMS opt-in status, SMS consent, and text messaging consent information. Your SMS opt-in data and consent will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
Service Providers
We may use trusted third-party service providers to help us operate our business and provide services to you. These providers may assist with functions such as website hosting, spam detection, analytics, communications, billing, payment processing, technical support, customer management, and SMS/MMS message delivery.
These service providers are only permitted to access and use your information as necessary to perform services on our behalf. They are not permitted to use your personal information, mobile information, SMS opt-in data, or SMS consent for their own marketing or promotional purposes.
Comments
If comments are enabled on our website and visitors leave comments, we may collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media Uploads
If you upload images to the website, you should avoid uploading images with embedded location data, including EXIF GPS data. Visitors to the website may be able to download and extract location data from images posted on the website.
Cookies
Our website may use cookies to support website functionality, security, user preferences, analytics, and convenience features.
If comments are enabled and you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies may last for one year.
If you visit a login page, our website may set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
If user login is enabled and you log in, the website may set cookies to save your login information and screen display choices. Login cookies may last for two days, and screen options cookies may last for one year. If you select “Remember Me”, your login may persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after one day.
Embedded Content from Other Websites
Articles or pages on this website may include embedded content, such as videos, images, maps, forms, social media posts, or articles. Embedded content from other websites behaves in the same way as if the visitor has visited the other website directly.
These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
Who We Share Your Data With
We do not sell, rent, or share personal information, mobile information, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
We may share limited information with trusted service providers only as necessary to operate our website, provide services, process payments, deliver communications, detect spam, maintain security, or comply with legal obligations.
If you request a password reset, your IP address may be included in the reset email.
Visitor comments may be checked through an automated spam detection service.
How Long We Retain Your Data
We retain personal information only as long as reasonably necessary for business, legal, billing, support, security, and compliance purposes.
If comments are enabled and you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, if registration is enabled, we may store the personal information they provide in their user profile. Registered users can see, edit, or delete their personal information at any time, except they may not be able to change their username. Website administrators can also see and edit that information.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You may contact us to request updates, corrections, or removal of your personal information where applicable.
If you have an account on this site, or have left comments, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we erase personal data we hold about you. This does not include data we are required or permitted to keep for administrative, legal, billing, security, or compliance purposes.
You may opt out of SMS/MMS messages at any time by replying STOP. You may also contact us directly for assistance.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Website data may also be processed by trusted service providers that help us operate, secure, maintain, or improve our website and services.
Mobile information, SMS opt-in data, and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.
Contact Us
If you have questions about this Privacy Policy or wish to update your communication preferences, please contact us:
Egan Technology Services
Phone: 606-268-1001
Website: https://etssc.com
Policy Updates
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.